IT Support for Payments & Operations | Bank| Manager | Riyadh

International Permanent
  • Banking, E payment applications, IT operations manager specialist role
  • Tax free salary, Senior hire, Leading a team

About Our Client

Our client, a regional leader in the Banking domain is currently seeking a Executive Manager for their Payments division. This hire will be in charge of Managing the Operations and Support of all payments applications and the payments ecosystem. This will include supporting the ATM, Switch, Visa, Mastercard & Mada applications.

Job Description

This role will be in charge of the direction to regional leads and their teams. To develop a support governance processes, which will include: Incident and Request Management, Major Incident Management, Problem Management, Monitoring, Shift coverage and handover, Capacity Management, Resiliency, End of vendor Support and End of Life component remediation, Production Access Control, Manual Touch Point reduction, Batch efficiency and success rate, and Operating Fundamentals maturity improvement.

This is a permanent role, based in Riyadh, Paying competitively + Bonus.

The Successful Applicant

  • Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
  • Requires awareness of audit and compliance related issues.
  • Contributes to formulation of strategies for apps support and other functional areas.
  • Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.

Essential Skills

You will be responsible for driving the payments strategy for the bank and should have an understanding of the technical Payments applications used within banking.

  • IT operations and Payments experience
  • Familiar with Payments Applications within Banking
  • Experienced within IT operations
  • Leadership capabilities
  • In depth knowledge of electronic fund transfer systems


Base24-ATM, Base24-POS, FHM, Level Four /Clear2pay ATM Simulator, Ascert Simulator

Astrex Simulator, Clear2pay PSH

You should also have a demonstrated ability to think strategically and analytically about support

What's on Offer

Tax Free salary

Basic, benefits

Bonus every Year

Team of 2 to start with

Growth plans and career opportunities

Aisha Quereshi
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Job summary

Information Technology
Sub Sector
IT Support
Financial Services
Contract Type
Consultant name
Aisha Quereshi
Job Reference