IT Support Specialist

Manhattan, New York Temporary USD25 - USD35 per hour
  • Top Tier Non-Profit
  • Seeks an IT Support Specialist

About Our Client

Top tier non-profit.

Job Description

Reporting to the Director of IT the IT Support Specialist will play an integral role in ensuring all technology issues are handled smoothly.

  • Provide first-level technical support to internal users via phone, email, or in person.
  • Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
  • Assist users with password resets, account setup, and basic software applications.
  • Document all support activities, including issue details, resolutions, and follow-up actions.
  • Escalate unresolved issues to Level 2 or Level 3 support teams and track progress until resolution.
  • Collaborate with other IT teams to implement and maintain IT policies, procedures, and standards.
  • Participate in training sessions to enhance technical skills and stay updated on new technologies.
  • Provide excellent customer service and ensure timely response and resolution of user queries and problems.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Proven experience in a help desk or technical support role, preferably in a corporate environment.
  • Strong knowledge of Windows and/or Mac operating systems, Microsoft Office Suite, and basic networking concepts.
  • Excellent problem-solving skills and ability to prioritize tasks in a fast-paced environment.
  • Strong communication skills with the ability to explain technical concepts to non-technical users.

What's on Offer

Competitive hourly rate!

Elizabeth Coughlan
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Job summary

Information Technology
Sub Sector
IT Support
Not For Profit
Contract Type
Consultant name
Elizabeth Coughlan
Job Reference