IT Support Specialist

Smyrna Permanent USD50,000 - USD80,000 per year
  • Growing IT Team
  • Seeking experienced IT Support Specialist

About Our Client

Our client is a technology company that specializes in CAD software and cutting room systems for industries such as fashion, automotive, and apparel that use materials like leather and textiles.

Job Description

  • Respond to customer service requests via phone and internet.
  • Troubleshoot any issues with the firm's software.
  • Log all service calls and activities into Salesforce Service Cloud.
  • Escalate any issues and critical cases to Tier 2.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Bachelor's degree in related field.
  • 2+ years' experience in IT support.
  • Bilingual - Spanish speaking is a must!
  • Experience with Windows 10.
  • Knowledge of Microsoft Office products.

What's on Offer

  • Competitive base salary.
  • Hybrid work structure of 3 days in office.
  • Health benefits.
  • 401k.
  • Ability to grow with a team and career advancement.
Erica Albanese
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Job summary

Information Technology
Sub Sector
IT Support
Business Services
Contract Type
Consultant name
Erica Albanese
Job Reference