IT Systems Coordinator

New York Permanent USD90,000 - USD110,000 per year
  • Career Building
  • Motivated Workplace

About Our Client

Our client was founded by a small group of lawyers dedicated to providing advice and expertise at the highest levels. They have achieved extraordinary results following the distinctive vision of our founders -- a cohesive team of lawyers intensely focused on solving our clients'​ most important problems.

Shift: 12pm-8pm Monday-Friday

Job Description

  • The IT Systems Coordinator will split time between answering support calls and serve as the primary escalation position for the rest of the Systems Analysts.
  • Coordinate requests for home visits to partners' residences.
  • Assist in on-boarding/off-boarding of employees.
  • Will work closely with the Desktop team to troubleshoot users issues and facilitate the transfer of resolution information to the other members of the HelpDesk.
  • Will at times take direction from the members of the Desktop Engineering team to address and resolve more complex issues relating to user issues.
  • Serve as a liaison and facilitator between IT groups to assist in addressing and resolving IT issues.
  • Assist in troubleshooting software/hardware application issues.
  • Engage in conflict resolution ensuring a productive team environment and work satisfaction.
  • Follow up on all open ticket related calls, as well as all calls escalated to interdepartmental teams.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • College degree in a computer-related discipline required. Technical experience related to the area of assignment may substitute for the degree requirement on a year-for-year basis.
  • Three to five years of experience in a technical environment, supporting the latest version of the Microsoft Office application suite as well as iManage, Payne, Workshare, DocXtools, SMS, Microsystems, Litera, and other legal specific applications.
  • One to two years of supervisory experience.
  • Experience in working with various groups and teams within and outside the IT group.
  • Law firm experience a plus.
  • One or more of these certifications a plus:
    • MCITP: Enterprise Desktop Support Technician on Windows
    • MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook (version 2016) PowerPoint or Access, Network+ preferred.
    • HDI: HelpDesk Analyst Certification

What's on Offer

Competitive rates and benefits starting from day 1!

Will Luff
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Job summary

Information Technology
Sub Sector
IT Support
Business Services
New York
Contract Type
Consultant name
Will Luff
Job Reference