IT Systems Coordinator

• The IT Systems Coordinator will split time between answering support calls and serve as the primary escalation position for the rest of the Systems Analysts.
• Coordinate requests for home visits to partners' residences.
• Assist in on-boarding/off-boarding of employees.
• Will work closely with the Desktop team to troubleshoot users issues and facilitate the transfer of resolution information to the other members of the HelpDesk.
• Will at times take direction from the members of the Desktop Engineering team to address and resolve more complex issues relating to user issues.
• Serve as a liaison and facilitator between IT groups to assist in addressing and resolving IT issues.
• Assist in troubleshooting software/hardware application issues.
• Engage in conflict resolution ensuring a productive team environment and work satisfaction.
• Follow up on all open ticket related calls, as well as all calls escalated to interdepartmental teams.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.