Key Account Manager / Customer Success Manager

Texas Permanent USD70,000 - USD80,000
  • Join the growing supply chain and logistics software industry!
  • Work with top enterprise brands

About Our Client

My client is a rapidly growing company with a highly efficient and talented team. Success is measured by their ability to solve problems for our customers and support your fellow co-workers in doing the same. They value transparency with frequent feedback between peers to ensure we all have the opportunity to grow and evolve together.

Job Description

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Description

  • Play a cross functional role between customer success and customer support (leaving a lot of upward mobility within the organization)
  • Manage mid market tier accounts and long term client relationships
  • Work closely with the sales team to manage renewals and expansion opportunities
  • Work closely with clients to ensure product satisfaction, retention and renewal
  • Work through any key issues with your clients
  • Conduct monthly and quarterly business reviews with clients
  • Identify and manage high risk clients to minimize churn
  • Actively stay up to date on market and industry trends
  • Utilize the CRM system to manage client relationships and data
  • Work closely with your manager to relay client feedback, concerns, etc.

The Successful Applicant

  • 1-3 years of prior customer success, customer support, sales or account management experience
  • SaaS experience is a plus but not required (if you have a customer support / customer success background from a different industry and are interested in getting into SaaS this role could be for you!)
  • Experience in a client facing role - managing customer relationships in a goal oriented environment
  • Start up experience / entrepreneurial spirit
  • Customer oriented skill set and a desire to deliver your clients a best in class solution
  • Experience managing complex value based client relationships

What's on Offer

  • 70k - 80k base
  • Full Benefits package
  • 100% remote



Apply now or email me directly at to be considered within 48 hours!

Contact
Danielle Leon
Quote job ref
JN-012022-4566196

Job summary

Sector
Sales
Sub Sector
Account Manager
Industry
Industrial / Manufacturing
Location
Texas
Contract Type
Permanent
Consultant name
Danielle Leon
Job Reference
JN-012022-4566196