Michael Page- IT/Administrator

• * ServiceNow (Purchase Ordering and IT incident tracking system)
  * Assist with Purchase Order entry based on Project Task, General Approval Request Form and Maintenance Renewal Forms
  * Checking ordered hardware items and assigning asset tags and documenting serial numbers for Receiving purposes
  * Monitor forms and once approved create incidents for BYOD, Remote access, Loaner phone request
  * Setup equipment tracking (inventory) for each user in ServiceNow for user onboarding and offboarding purposes
  * Perform password resets on various applications based on user requests
  * Check temp excel sheet and send out email reminders to appropriate staff, 90 days account extension for temp, intern and consultants via Security Access Request form renewals.
  * Monitor General Access Request electronic forms and notify IT Helpdesk (create tasks) of any request for Headsets and Webcam or other peripherals and perform entry for Purchase Orders.
  * Add, Update and delete user information (user name, cost center, etc..) into 3rd party applications such as Docusign, Diligent and others.
  * Assist in contacting 3rd party application vendors to perform password resets, request user activity / access reports and manage account access.
  * Review Bring Your Own Device report, Zoom list and LoopUp list for consistencies and accuracy.
  * Update user recorded spreadsheet for compliance, update DAB with user's telephone numbers
  * Cellphone - Update current cellphone list for Loaner, International Data Request Form and DAB (DCMA custom application)

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