Michael Page - Level 1 Help Desk Specialist (Onsite NYC)

New York, New York Temporary USD25 - USD30 per hour Hybrid working
  • Leading national mental health nonprofit organization in New York, New York!
  • Competitive rate, possibly contract to hire and great room for growth!

About Our Client

Leading national mental health nonprofit organization in New York, New York.

Job Description

  • Consulting with IT managers and other departments as required.
  • Providing IT assistance to staff and members for all tech related issues and concerns
  • Training end-users on hardware functionality and software programs.
  • Resolving logged errors in a timely manner.
  • Monitoring hardware, software, and system performance metrics.
  • Updating computer software. as well as upgrading hardware and systems.
  • Maintaining databases and ensuring system security.
  • Documenting processes and performing diagnostic tests.
  • Keeping track of technological advancements and trends in IT support, developing and implementing IT policy and best practice guides for the organization.
  • Providing IT support via remote as well as onsite
  • Designing training programs and workshops for staff and members
  • Providing direction for IT team members.
  • Identifying opportunities for team training and skills advancement.
  • Running and sharing regular operation system reports with senior staff.
  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
  • Establish IT policies regarding operational procedures and ensure compliance.
  • Work with outside vendors, upper management, and leadership of other departments to ensure smooth processes.
  • Identify problematic areas and implement strategic solutions in time.
  • Preserve assets, information security and control structures.
  • 50 % travel mostly within NYC to our other sites is required.
  • Other duties as assigned.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Positive, dynamic and engaging personality.
  • Team approach, flexible hours.
  • Excellent communication and customer service
  • Flexibility and quick adaptation to changing environments and situations.
  • Windows OS and tech familiarity.
  • Good troubleshooting and problem-solving skills.
  • ITIL knowledge
  • A+ familiarity

What's on Offer

Interviews are being schedule as soon as today so please apply today using the link and your resume will be considered in the next 24 hours!Please email resume to kirstenbeam @michaelpage.us.com and a brief summary on why you think this position would be a good fit!

Kirsten Beam
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Job summary

Information Technology
Sub Sector
IT Support
Healthcare / Pharmaceutical
New York
Contract Type
Consultant name
Kirsten Beam
Job Reference
Job Nature
Hybrid working