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Michael Page - Manager, IT Operations

New York, New York Temporary USD100,000 - USD120,000 per year Hybrid working View Job Description
This role involves coordinating Service Desk staff to meet SLA targets, managing incidents and problems, and ensuring effective communication with external vendors and IT staff. Responsibilities also include providing system support, contributing to business objectives, overseeing process development, and achieving individual and team performance goals aligned with client's strategic objectives.
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  • Leading global institutional investment and asset management firm in Manhattan
  • 12 month contract with likelihood of conversion to full time employee!

About Our Client

Leading global institutional investment and asset management firm in Manhattan offering a strong and welcoming workplace environment fostered by years of growth and intentional development.

Job Description

  • Provide L2/L3 technical support for IT Infrastructure (Network and Server) and End User Compute (Managed Windows Endpoint).
  • Offer escalated support to the NY Service Desk team and manage technical service delivery, incident, and problem resolution.
  • Maintain and support end-user devices across Azure/O365, AAD, Exchange Online, Intune, and Teams, with strong Group Policy and device management skills.
  • Apply networking expertise, including experience with switches, routers, firewalls, VPNs, and WAN in a medium-sized corporate environment (200+ staff).
  • Coordinate with internal IT teams and external vendors, offering on-site support and contributing to the IT strategy implementation.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Minimum of 10 years' experience in IT with relevant leadership and staff motivation skills, and qualifications including IT certifications (Microsoft, CompTIA, Cisco is a plus).
  • Extensive IT knowledge in Windows 10, MS Office 365, Exchange Online, Microsoft Teams, and SharePoint, with skills in video conferencing support and mobile device management (Intune).
  • Proficiency in networking (LAN/WAN), network infrastructure (routers, switches, firewalls), and technologies like VMware ESXi, Windows Server, and Citrix Virtual Apps.
  • Experience in security technologies (Carbon Black, Forcepoint) and software deployment (SCCM, Intune), with strong incident and problem management skills.
  • Excellent communication skills, both written and verbal, with experience supporting users at all organizational levels and being security-aware



What's on Offer

This role offers the right candidate an opportunity to get in the door with a leading global institutional investment and asset management firm in Manhattan. This 12 month contract-to-hire position presents the chance to join the company long term as a full time employee, with generous room for growth and career longevity.

Contact
Hannah Nagle
Quote job ref
JN-072024-6496397

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Technology & Telecoms
Location
New York
Contract Type
Temporary
Consultant name
Hannah Nagle
Job Reference
JN-072024-6496397
Job Nature
Hybrid working