Part Time IT Support

Responsibilities:

• Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users
• Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required
• Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution
• Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
• Document incidents, problems and requests and develop a ticketing system
• Day-to-day-operational activities associated with shipping and receiving of IT hardware

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.