Sales Support Engineer

Boston Permanent USD70,000 - USD80,000
  • Full-time position reporting directly to VP of Sales and Marketing
  • On-site role with ~10% travel, supporting both customers and sales team

About Our Client

This organization is a leading manufacturer of automation solutions for customers in life sciences and clinical research. They develop modular, scalable sustems that automate sample storage, management, and processing.

Job Description

  • Possess a strong application knowledge of how the company's products and services solve customer problems and create customer value.
  • Professionally represent company and its products and services to the marketplace.
  • Perform customer presentations.
  • Create and maintain company sales presentations.
  • Make recommendations for product improvement and pricing.
  • Timely completion of assigned tasks and achievement of deadlines.
  • Attend and take part in sales meetings and trade shows.
  • Supply product demonstrations of company's products to prospective customers.
  • Participate in live product webinars along with Sales and Product Management personnel.
  • Create submittals to RFQ and customer Tender submittals.
  • Generate facilities layout, MEP connections, and product drawings including renderings.
  • Provide and aid with sales quotes.
  • Maintain and support sales quoting and sales configuration tools.
  • Execute customer site surveys for company products and resolve any non-conformities.
  • Become knowledgeable in competitive products, competitive market activity and aid Product Managers in their creation and maintenance of competition comparisons.
  • Generate and supply SolidWorks and AutoCad detail facilities layout and product drawings (including renderings) to prospective customers.
  • ~10% business travel is needed within the Americas, Europe, and Pacific Rim.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Bachelor of Science in Engineering or Engineering Technology degree required. Mechanical or Industrial Engineering preferred.
  • Work experience (life science industry preferred) of: minimum 1 year as Sales Support Engineer, and 2) minimum 1 year in Sales role.
  • Strong SolidWorks and AutoCAD (PTC Creo a plus) ability and experience including rendering. Photo realistic rendering experience a plus.
  • Strong technical understanding of automation hardware and software.
  • MRP sales price and part number maintenance experience (Microsoft D365 preferred).
  • Strong working knowledge of computers and Windows OS.
  • Strong working knowledge of Microsoft Word, Excel (including Macros and Pivot Tables), PowerPoint, and Project.
  • Good mechanical, electrical, software and refrigeration skill set.
  • Facilities engineering experience a plus.
  • Refrigeration engineering/technician experience a plus.
  • Experience with implementation of capital projects.
  • Excellent verbal, written and customer presentation skills.
  • Must live within a 2-hour drive of major airport.
  • Must hold a valid US passport or Green Card.
  • Must hold a valid auto driver's license.

What's on Offer

  • Competitve base
  • Excellent benefits package including medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement + more!
  • On site position with ~10% travel required
  • Report directly to VP of Sales and Marketing
  • Opportunities for growth
Samantha Kidd
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Job summary

Life Sciences
Sub Sector
Healthcare / Pharmaceutical
Contract Type
Consultant name
Samantha Kidd
Job Reference