Save Job Back to Search Job Description Summary Similar JobsTop tier law firm.Seeks a Service Desk ManagerAbout Our ClientThis is a leading professional services firm based in New York. As a large organization, it has a significant presence across various industries and is known for its commitment to innovation and superior client service.Job DescriptionOversee daily operations of the service deskEstablish IT service management best practicesEnhance user satisfaction by delivering effective solutionsImplement service desk processes and proceduresMonitor and manage service desk team performanceEngage in continuous improvement and proactive problem managementManage stakeholder relationships and communicate effectively across the organizationDevelop strategies to increase the efficiency and effectiveness of the service deskMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantA successful Service Desk Manager should have:A solid understanding of IT service managementMust have global experience3+ years as a people manager5+ years in service deskStrong leadership and people management skillsExcellent problem-solving abilitiesSuperior customer service skillsEffective communication and interpersonal skillsThe ability to manage multiple tasks and priorities effectivelyWhat's on OfferA competitive salary range of $120,000 - $150,000Opportunities for professional developmentAn inclusive and collaborative company cultureComprehensive benefits packageThe chance to work in a vibrant New York locationWe invite all qualified candidates to apply and join our team of professionals in the Professional Services industry.ContactElizabeth CoughlanQuote job refJN-012025-6632638Job summarySectorInformation TechnologySub SectorIT SupportIndustryBusiness ServicesLocationNew YorkContract TypePermanentConsultant nameElizabeth CoughlanJob ReferenceJN-012025-6632638