Service Desk Manager

New York, New York Permanent USD130,000 - USD160,000 per year View Job Description
We are looking for a Service Desk Manager to oversee daily operations and provide exceptional user support in a professional services setting. The ideal candidate will have expertise in managing technology services and enhancing customer satisfaction.
  • Top tier law firm.
  • Seeks a Service Desk Manager

About Our Client

This is a leading professional services firm based in New York. As a large organization, it has a significant presence across various industries and is known for its commitment to innovation and superior client service.

Job Description

  • Oversee daily operations of the service desk
  • Establish IT service management best practices
  • Enhance user satisfaction by delivering effective solutions
  • Implement service desk processes and procedures
  • Monitor and manage service desk team performance
  • Engage in continuous improvement and proactive problem management
  • Manage stakeholder relationships and communicate effectively across the organization
  • Develop strategies to increase the efficiency and effectiveness of the service desk



MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Service Desk Manager should have:

  • A solid understanding of IT service management
  • Must have global experience
  • 3+ years as a people manager
  • 5+ years in service desk
  • Strong leadership and people management skills
  • Excellent problem-solving abilities
  • Superior customer service skills
  • Effective communication and interpersonal skills
  • The ability to manage multiple tasks and priorities effectively

What's on Offer

  • A competitive salary range of $120,000 - $150,000
  • Opportunities for professional development
  • An inclusive and collaborative company culture
  • Comprehensive benefits package
  • The chance to work in a vibrant New York location



We invite all qualified candidates to apply and join our team of professionals in the Professional Services industry.

Contact
Elizabeth Coughlan
Quote job ref
JN-012025-6632638

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Business Services
Location
New York
Contract Type
Permanent
Consultant name
Elizabeth Coughlan
Job Reference
JN-012025-6632638