Sustainable Beauty Partner / Loyalty Program Coordinator

• Address all inquiries related to Salon order redemption in a timely manner including tracking requests and addressing issues with order accuracy or quality
• Process salon redemption orders and assist in the transition to an updated workflow
• Manage quarterly activities including updating Salon Locator on our website, compiling reports of backordered points for adjustment, and communicating deadlines to salons and distributors for point redemption
• Support growth of the program by working with the Business Analytics team to optimize investments in targeted activities
• Connect via email, phone, and in-person to understand and meet the needs of these salon clients better
• Coordinate regular customer satisfaction surveys, assess, and present results to leadership
• Liaise with distributor's program administrators to ensure the best level of service for their salons
• Suggest improvements on Rewards program-related processes, such as ordering, points, invoicing, communication, troubleshooting, customer service etc.
• Partner with the Logistics team for sampling campaigns and inventory availability in time for the beginning of each new quarter
• Quarterly updates of order forms, updating of imagery on-site, maintaining ordering platform price lists
• Support sustainable profitability of the program overall through analysis of point values
• Support strategy of "Excellence in Execution" in coordination with Italy and DNA to improve efficiency and customer satisfaction
• Represent the brand in a positive way inside and outside the office, including during interactions with distributors, salon accounts and events
• Work on projects with departments including Marketing, Education, Digital and Data (among others) to evaluate current state of the program and make recommendations on which areas of improvement are to be prioritized
• Track education provided to top salon accounts to ensure satisfaction
• Participate in social and environmental initiatives to increase their level of sustainability

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.