Save Job Back to Search Job Description Summary Similar JobsAward Winning Fintech Company In NYCClear career concept and comprehensive training programAbout Our ClientA global leading trading platform dedicated to foreign exchange. They provide web-based trading solutions for a variety of financial institutions, including buy-side and liquidity providers across almost 100 different countries. The are positioned to connect the global foreign exchange industry through a full product suite.Job DescriptionProvide first and second level line support for all incoming customer inquiries via phone, email, and videoActively train both buy-side and sell-side business users on how to use the trading platformSupport Unix and Windows operating systems to review FIX protocol, XML logs, and identify potential troubleshooting issues that might arise for clientsManage technical integration projects and solutions with proprietary and third party execution platforms, order management systems, and pre-trade solutionsParticipate in daily discussions with technology teams to review technical issues and escalate any persisting issuesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantBachelors in a relevant field; Finance, Engineering and/or Computer based disciplineWorking experience in technical client support or services position for an FX trading environmentExperience conducting technical training sessions for financia services professionalsAbility to communicate technical/product information to both a technical and non-technical audienceExcellent organizational, communication and leadership capabilities as well as analytical and problem-solving skills are essential.Proficient in MS Office, with working knowledge of CRM platforms is preferred.Ability to roll out client projects and write up product requirementsStrong sense of customer service/support, detail, and service orientedSelf-motivated, team spirit and can-do approachHigh ability to work effectively within a multi-functional and cross-cultural organizationProficient in the English language, with excellent verbal and written communication skillsWhat's on OfferDefined career pathComplete insurance package for health, dental, visionComprehensive base salary compensation + quarterly bonusesGenerous PTO PackageDedicated training programContactMaximus EgermayerQuote job refJN-062024-6461130Job summarySectorInformation TechnologySub SectorIT SupportIndustryFinancial ServicesLocationNew YorkContract TypePermanentConsultant nameMaximus EgermayerJob ReferenceJN-062024-6461130
