Save Job Back to Search Job Description Summary Similar JobsAward Winning Fintech Company In NYCLeadership position, Clear career concept and comprehensive training programAbout Our ClientA global leading trading platform dedicated to foreign exchange. They provide web-based trading solutions for a variety of financial institutions, including buy-side and liquidity providers across almost 100 different countries. The are positioned to connect the global foreign exchange industry through a full product suite.Job DescriptionProvide first and second level line support for all incoming customer inquiries via phone, email, and videoActively train both buy-side and sell-side business users on how to use the trading platformSupport Unix and Windows operating systems to review FIX protocol, XML logs, and identify potential troubleshooting issues that might arise for clientsManage technical integration projects and solutions with proprietary and third party execution platforms, order management systems, and pre-trade solutionsParticipate in daily discussions with technology teams to review technical issues and escalate any persisting issuesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantProvide first line support for all incoming customer queries via email, phone or by any other media related to our platformActively facilitate training to buy-side and sell-side business partners on topics including trade orders, settlements, and issuesManage and monitor technical integrations, involving pre- and post-trade solutionsLead and manage incident resolution processes, ensuring timely and effective responses to minimize impact and enhance service continuitySupport coordinator for scheduling and resource allocationFacilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira.Assist with go-lives, to ensure customer is correctly configured and able to execute deals.Previous experience with FX products (at a minimum swaps, forwards and spot)Be an integral part of a high-profile global team which provides 24x5 2nd level support and forms the primary point of contact for external customers for technical issuesWhat's on OfferDefined career pathComplete insurance package for health, dental, visionComprehensive base salary compensation + quarterly bonusesGenerous PTO PackageDedicated training programContactMaximus EgermayerQuote job refJN-082024-6506286Job summarySectorInformation TechnologySub SectorIT SupportIndustryFinancial ServicesLocationNew YorkContract TypePermanentConsultant nameMaximus EgermayerJob ReferenceJN-082024-6506286
