Vice President of Operations

New York, New York Permanent USD130,000 - USD175,000 per year
  • VC-backed Organization - Equity Package Available
  • High Growth Start-Up Focusing on Experiences & Events

About Our Client

Our client is a VC backed hospitality events platform who has seen 1500% growth over the past 2 years.

Job Description

  • Manage and develop a communications strategy that translates into operations team members successfully managing their direct reports, efficiently detailing challenges and areas where they need support, and facilitating fewer communications break downs
  • Develop and maintain SOPs for all operational activities such as The Handbook, Service Manual, and other relevant company policies and monitor implementation of those activities.
  • Collaborate with senior management to develop and maintain current AORs and KPIs for team, guide their activity and measure their success.
  • Propose strategic initiatives to senior management and create/ implement a strategic plan to execute and implement it.
  • Oversee the creation and maintenance of the Operations Weekly Sprint schedule for the team of 10 direct reports
  • Leverage technology and digital workflows to further facilitate building efficient processes on a distributed basis.
  • Build and maintain a digital workflow that allows the daily, weekly, monthly tracking of productivity of each teammate.
  • Manage the team in a manner where each team member feels engaged, valued, and respected.
  • Identify, train and develop leaders within the company and set them on a path for management.
  • Leverage technology such as Culture Amp to be able to drive better team morale and reduce pain points that the team is experiencing.
  • Cross-Department Communication & Collaboration
    • Working directly with Financial Controller on setting, implementing, and tracking budgets for various projects, including monitoring and controlling event costs and all team expenditures
    • Partner closely with our Sales, CSS, Marketing, and Finance leaders and their teams, serving as the operational subject matter expert in various meetings and correspondences.
    • Informing C Suite Executives and all major departments of all important strategic initiatives and key decisions that will affect the Company and other departments.
    • Meet weekly with senior leadership to contribute ideas to company initiatives that would affect the operations team and provide perspective and recommendations as to how to proceed.
  • Venue Development:
    • Work cross-functionally with other departments to lead all activities related to new venue activations. This includes but is not limited to:
    • Work with Director of Event Operations to direct all pre-opening activities, including creation of venue-specific SOPs, ordering all required items, and collaborating with CSS, Marketing, Sales, Ops to coordinate Friends and Family event, floor plans, venue capacity guidelines.
    • Oversee Venue Closing x Move out
  • Team Performance Reporting
    • Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches developed and used by the operations team.
    • EstablishKPIs for each employee on the team, and a means for tracking each colleague'sKPIs in a transparent and communicative fashion in order to drive high quality, consistent results team-wide.
      • Ex: meeting attendance, hitting strategic project deadlines, # of events hosted, margin on beverage
        • Incorporate early detection and identification into the KPI process to ensure timely actions are taken if an employee isn't achieving expected productivity.
        • Establish benchmark performance reports to define the collective success/failures of the team, present to senior management your monthly assessment of the performance as a team.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Experience scaling a VC backed hospitality startup (ideally from Seed to Growth Rounds).
  • Digitally savvy- the ability to research, recommend and implement software-based solutions and tech solutions to drive operational efficiencies and obtain buy-in from the team to utilize the solutions.
  • Experience managing a digitally native team requiring consistent use of slack, or other project management software.
  • Excellent oral and written communication skills such that they can be client-facing in their correspondence and presence in meetings.
  • strong business acumen with a broad understanding of fundamental business principles
  • Analytical problem-solving with impeccable attention to detail
  • Excellent oral and written communication skills
  • The ability to work effectively with different personalities.
  • Ability to drive process improvement, set strategy and deliver results to senior leadership.
  • Strong organizational skills & time Management skills; the ability to efficiently prioritize deliverables.
  • Excellent team management/leadership skills- Ability to support and grow existing team and be a driving force in their continued success.
  • Strong ability to multi-task
  • Strong analytical and writing skills, intermediate skills in Microsoft Office
  • Ability to react and adjust quickly to changing conditions and problem solve real-time challenges.

What's on Offer

  • Base: $130,000 - $200,000 depending on level of experience
  • Bonus: A bonus that will be discretionary and paid on an annual basis dependent upon mutually agreed upon KPIs established within 45 days of your start date.
  • Stock Options- commensurate with professional experience and influenced by base salary (inversely correlated)
  • Benefits: 100% employer-sponsored healthcare (Aetna- total value of roughly $9,600/year), dental (total value of roughly $250/year) and life insurance ($25,000). One Medical, Teladoc, Talk Space and Health Advocate membership, FSA, commuter benefits, are all included. 20 days of PTO
Brooke Gautier
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Job summary

Procurement & Supply Chain
Sub Sector
Supply Chain Management
FMCG (Fast Moving Consumer Goods)
New York
Contract Type
Consultant name
Brooke Gautier
Job Reference