VP of Customer Success - Texas

Texas Permanent USD200,000 - USD300,000
  • Competitive Compensation
  • Hybrid Schedule

About Our Client

SaaS company that helps other organizations build applications to fit their needs

Job Description

  • Create programs aimed at ensuring customers adopt, retain, and grow their footprint (identify reasons for expansion and address concerns on retention)
  • Create strategies to minimize churn across products
  • Ensure high levels of customer satisfaction
  • Understanding customer's organizational goals and structure
  • Serve as escalation contact for high level accounts
  • Serve as executive sponsor working with customers to identify and resolve issues impacting their experience
  • Create competitive compensation and incentive programs for the CS team to drive accountability, success and results
  • Maintain a team structure that is both efficient and creates growth opportunities for existing colleagues

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • 10+ years of business experience - SaaS Preferred
  • 5+ years managing a team of 50+
  • Key success metrics for this role are retention and expansion of revenue
  • Ability to engage across multiple internal departments
  • Demonstrated business acumen, in high technology and subscription-based software settings
  • Experience interacting with senior leadership
  • Strong interpersonal skills with ability to adapt to varying situations and personalities
  • Excellent communication skills, both oral and written, including the ability to chair meetings or host webinars
  • Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
  • Experience working with a sales team including setting quota and compensastion plans
  • BS/BA preferred

What's on Offer

  • Competitive salary and equity packages.
  • Comprehensive health coverage (medical, dental, and vision).
  • Online mental health therapy - we make wellness a priority!
  • Unlimited PTO from day one and paid leave for all new parents.
  • A WFH stipend, monthly wellness allowance, and amazing merchandise.
Jake Elgart
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Job summary

Sub Sector
B2B Sales
Technology & Telecoms
Contract Type
Consultant name
Jake Elgart
Job Reference