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This role is suitable to an individual with strong ITSM/ITIL skills to uplift the IT Support Helpdesk/Incident and Problem Management within the NY IT Operations team. Additionally, this role would also have a strong and reasonably broad technical skillset from Network to EUC, to allow for better autonomous handling of incidents and problems and being less reliant on Australian based teams and service providers.
As a Level 1 Help Desk Technician, you will be the first point of contact for users seeking technical assistance and support. You will troubleshoot issues, provide timely resolutions, and escalate complex problems to the appropriate teams when necessary.
The Technology Services Administrator will be responsible for all IT systems and the administration of the data/telephone infrastructure in the office.
The Audio Visual Support Specialist will be responsible for maintaining and troubleshooting audio and visual equipment, configuring A/V setups, and ensuring high quality broadcasting.
We are looking for a Desktop Engineer to help support our client. This role is on site 5x a week. Looking to interview and start ASAP. This position is a long term contract and currently located in Downtown but moving to Midtown, NYC.
The Help Desk Support, you will play a crucial role in providing technical assistance and support to internal users, ensuring smooth operations and optimal use of technology resources. You will be responsible for resolving basic technical issues, escalating complex problems to higher-level support teams, and maintaining accurate records of user requests and resolutions.
You will provide efficient and valuable support services to clients through email, phone, and video. It consists of both business and technical support where effective communication is a key part of the role. The technical client support team provides 24x5 support and advisory services and is the primary point of contact for all technical and business related issues.
As a Help Desk Specialist, you will play a crucial role in providing technical support and assistance to internal teams. You will be responsible for resolving IT-related issues, troubleshooting software problems, and ensuring smooth operations.
As a Service Desk Lead, you will play a crucial role in managing our service desk operations and providing top-notch technical support. You will lead a team of service desk technicians and ensure that all inquiries and issues are resolved promptly and effectively.
The IT Operations Administrator will play an integral role in the support of End Users. You will be responsible for ensuring the smooth operation of systems and providing technical assistance to various users.
The AV & Tech Specialist will be responsible for maintaining and troubleshooting audio and visual equipment, configuring A/V setups, and ensuring high quality broadcasting.
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