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As a Level 1 Help Desk Technician, you will be the first point of contact for users seeking technical assistance and support. You will troubleshoot issues, provide timely resolutions, and escalate complex problems to the appropriate teams when necessary.
The Senior Software Engineer will play an integral role in the digital aspects of the customer experience.
As a Help Desk Specialist, you will play a crucial role in providing technical support and assistance to internal teams. You will be responsible for resolving IT-related issues, troubleshooting software problems, and ensuring smooth operations.
As a Service Desk Lead, you will play a crucial role in managing our service desk operations and providing top-notch technical support. You will lead a team of service desk technicians and ensure that all inquiries and issues are resolved promptly and effectively.
As a Solutions Architect, you will play a crucial role in designing and implementing innovative solutions that align with our clients' business objectives. You will collaborate with cross-functional teams to deliver scalable, secure, and high-performing solutions that meet the evolving needs of the evergrowing customer base.
You will provide efficient and valuable support services to clients through email, phone, and video. It consists of both business and technical support where effective communication is a key part of the role. The technical client support team provides 24x5 support and advisory services and is the primary point of contact for all technical and business related issues.
We are looking for a Desktop Engineer to help support our client. This role is on site 5x a week. Looking to interview and start ASAP. This position is a long term contract and currently located in Downtown but moving to Midtown, NYC.
This role sits in the Network & End User Support team, within the Data Center and Infrastructure & Operations Department.MANDARIN SPEAKING CANDIDATE IS HIGHLY PREFERRED!THIS IS AN ON-SITE POSITION (5-days per week)
The Technology Services Administrator will be responsible for all IT systems and the administration of the data/telephone infrastructure in the office.
This role is suitable to an individual with strong ITSM/ITIL skills to uplift the IT Support Helpdesk/Incident and Problem Management within the NY IT Operations team. Additionally, this role would also have a strong and reasonably broad technical skillset from Network to EUC, to allow for better autonomous handling of incidents and problems and being less reliant on Australian based teams and service providers.
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