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The IT Operations Administrator will play an integral role in the support of End Users. You will be responsible for ensuring the smooth operation of systems and providing technical assistance to various users.
As a Help Desk Specialist, you will play a crucial role in providing technical support and assistance to internal teams. You will be responsible for resolving IT-related issues, troubleshooting software problems, and ensuring smooth operations.
You will provide efficient and valuable support services to clients through email, phone, and video. It consists of both business and technical support where effective communication is a key part of the role. The technical client support team provides 24x5 support and advisory services and is the primary point of contact for all technical and business related issues.
The Head of Identity Access Management and Regional IT Operations is responsible for global Identity Access Management and the overall day to day IT Operations for the firm in the US.
Managing and optimizing our SAP systems to support our business operations.
This role is suitable to an individual with strong ITSM/ITIL skills to uplift the IT Support Helpdesk/Incident and Problem Management within the NY IT Operations team. Additionally, this role would also have a strong and reasonably broad technical skillset from Network to EUC, to allow for better autonomous handling of incidents and problems and being less reliant on Australian based teams and service providers.
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