The Nokia Way and Values

Nokia is a world leader in mobile communications, driving the growth and sustainability of the broader mobility industry. Nokia connects people to each other and the information that matters to them with easy-to-use and innovative products like mobile phones, devices and solutions for imaging, games, media and businesses. By connecting people, we help fulfill a fundamental human need for social connections and contact. Nokia builds bridges between people - both when they are far apart and face-to-face - and also bridges the gap between people and the information they need. We provide individuals with a platform for personal growth in a challenging environment with a clear vision, goals and shared management principles - the Nokia Way. The Nokia Way brings together talented individuals who share these principles, and therefore share success.

The Nokia Values

Nokia's values are key components of the Nokia Way. Believing in these core values and living them every day is our common bond and shared philosophy. These values drive Nokia colleagues, wherever they are in the world.

Customer Satisfaction:

Creating customer satisfaction is the basis of our strategies and actions. Our customers and end-users are the most important people for Nokia, and we need to all understand how our work will benefit them.

Customer satisfaction is about meeting the existing needs of our customers, but even more important is the ability to anticipate their emerging needs, and create solutions to fill them. We should all be committed to producing high quality solutions, products and services.

Respect:

Treating one another with trust and respect is a cornerstone of the Nokia values, and essential for building an open and honest spirit at the workplace. Our culture allows us to depend on each other, and communicate openly and honestly.

Nokia is a global and multi-cultural company. We seek diversity, because it is an important asset that enables us to achieve extraordinary results.

Respect also describes our attitude to the surrounding world. In today's networked operational mode, we are working with an increasing number of partners, and we should care for and respect them. We also value the environment and communities around us.

Achievement:

Our strategies and goals need to be inspirational and easily understandable, but the drive to achieve can only start from within each of us. Everyone at Nokia should genuinely say: "I care!"

We all have a responsibility to contribute to Nokia's success. Professionalism is at the heart of everything we do, and it is understood that everyone will strive to excel at his or her job. Still, no one can realize company goals alone. That's why the Nokia Way aims to connect people in teams, not for the sake of debating the goals, but for reaching them faster. We recognize and celebrate our individual and shared achievements.

Renewal:

We have a willingness to change and develop. The environment in which we do business is evolving continuously. To succeed, we must have the passion and courage to look for new ideas beyond existing products, services and ways of working. Only with truly innovative ideas will we be able to define the future development of our industry and profoundly shape the way in which people understand and use mobility in their everyday lives.

Management and Leadership

Nokia has a distinctive management and leadership approach based on the Nokia Way at all levels. This creates commitment, passion and inspiration through collaboration and coaching, and ensures focus and efficiency by setting targets, fulfilling goals and reviewing results. Personal growth through self-leadership provides the foundation for successful management and leadership practices. Employees are encouraged to be responsible for their own development and to take advantage of the various development opportunities available.

Employee Participation

Nokia encourages open discussion and debate. As an example, the annual globally conducted "Listening to You" employee survey is a powerful way of getting feedback from our employees on a range of important issues. We listen to the views of our employees and act on them when designing our people policies and practices.

Another example in addition to this annual survey, other issue-specific surveys and focus group discussions, is the "Ask HR" feedback channel on our human resources Intranet. There, every employee can comment or ask questions about our people practices and processes, even anonymously, and receive a prompt and openly published response.