Save Job Back to Search Job Description Summary Similar JobsOpportunity to lead customer service operations during an exciting phaseHybrid Rochester, NH | Collaborative work environmentAbout Our ClientOur client is a privately operated advanced manufacturing organization specializing in highly engineered components and material solutions for customers operating in demanding industrial environments. The company serves a diverse customer base across transportation, aerospace, industrial processing, electrical infrastructure, medical, and other regulated markets where product reliability and performance are critical.Known for its technical expertise, collaborative culture, and customer-focused approach, the organization has built a strong reputation by solving complex application challenges rather than competing solely on price. Backed by significant investment and executing an aggressive growth strategy, the company is expanding both organically and through strategic acquisitions.This is an exciting opportunity to join a business that is investing in its people, systems, and long-term growth initiatives while maintaining a team-oriented culture.Job DescriptionCustomer Experience & Relationship ManagementLead day-to-day customer service operations while ensuring a high level of customer satisfaction across key accountsAct as the voice of the customer internally, communicating demand changes, technical requirements, and business impacts to cross-functional teamsTake ownership of customer issues and drive timely resolution through collaboration with operations, sales, quality, and engineering teamManage and mentor a team of customer service professionalsMonitor performance and provide coaching to ensure service excellence and adherence to company standardsDevelop training initiatives and knowledge-sharing resources to support team growthMaintain an organized workflow and establish priorities to meet customer expectationsQuoting, Pricing & Commercial SupportPrepare and manage quotations for custom-engineered productsSupport pricing initiatives and customer communications related to commercial activityTrack quotation activity and follow up with customers regarding open opportunitiesPartner with internal stakeholders to align pricing strategy with business objectivesProcess Improvement & ReportingAnalyze customer service metrics and operational data to identify improvement opportunitiesDevelop reports and performance measurements to support management decision-makingAssist with system enhancements, process improvements, and customer service best practicesSupport ERP/MRP and related business systems utilized within the organizationWork closely with sales, operations, engineering, quality, and leadership teams to support customer requirementsHelp coordinate responses to changing customer demand and production prioritiesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantProven experience in customer service, customer support, inside sales, account management, or order management within a manufacturing environmentPrevious leadership or supervisory experience preferredStrong customer-facing communication and relationship management skillsExperience resolving complex customer issues while maintaining professionalism and urgencyKnowledge of ERP, MRP, or similar business systemsStrong organizational, analytical, and problem-solving abilitiesAbility to collaborate effectively across operations, engineering, quality, and commercial teamsExperience working with custom manufacturing, engineered products, industrial components, or technical solutions is highly preferredWhat's on OfferCompetitive compensation packageOpportunity to join a growing manufacturing organization with significant investment backingCollaborative and team-oriented culture with strong leadership supportExposure to multiple functional areas of the business and executive leadershipLong-term career growth potential as the organization continues to expandComprehensive benefits package and professional development opportunitiesContactErin MundyQuote job refJN-062026-7047114Job summarySectorSalesSub SectorInside SalesIndustryIndustrial / ManufacturingLocationNew HampshireContract TypePermanentConsultant nameErin MundyJob ReferenceJN-062026-7047114
