Customer Service Representative

• Respond to customer inquiries via phone and email regarding invoices, payments, account balances, autopay, and online payment platforms.
• Assist customers with navigating digital payment tools and completing online payment transactions.
• Support customers through payment system transitions and explain new processes, tools, and payment options.
• Investigate billing and payment concerns, providing timely resolutions or appropriate escalations.
• Partner closely with teams across Customer Experience, Financial Services, Billing, Credit, Sales, and Operations to resolve customer issues.
• Process customer requests, account updates, payment-related changes, and documentation accurately.
• Maintain detailed and accurate records of customer interactions, actions taken, and follow-up requirements.
• Handle complex or sensitive customer situations professionally while focusing on positive outcomes.
• Identify recurring customer issues and communicate process improvement opportunities to internal stakeholders.
• Provide support across accounts receivable activities, payment reconciliation, credit-related inquiries, and billing reviews.
• Adapt to evolving processes, system enhancements, and digital payment initiatives.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.