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Director of Quality and Technical Service

Schererville, Indiana Permanent USD140,000 - USD175,000 per year View Job Description
Join a stable, growing steel manufacturer in Northwest Indiana as the Quality and Technical Services Manager. We're seeking a steel or metallurgy professional with experience in IATF compliance, technical customer support, and continuous improvement. If you're ready to lead quality initiatives and drive operational excellence, apply today!
  • Complete leadership and ownershop over the Quality Department
  • Work directly with leadership

About Our Client

Our client is a premier steel service and processing company serving manufacturers across the automotive, construction, agriculture, and appliance industries. Based in Northwest Indiana, the company provides value-added processing services including slitting, cut-to-length, pickling, oiling, and inventory management to deliver production-ready steel solutions. Through decades of growth and operational excellence, it has become one of the largest independent steel service providers in the United States.

Job Description

  • Lead all aspects of metallurgical, quality, and technical services efforts
  • Manage and develop the quality and technical service department
  • Review and monitor quality system requirements and compliance - IATF16949
  • Analyze internal/external data as well as market & customer feedback to initiate corrective actions and eliminate negative trends proactively
  • Oversee all claims with customers and processors of steel products, ensuring customer satisfaction and resolution
  • Evaluate different types of steel in stock that can be utilized for various customer applications/needs, providing guidance to customers
  • Work with all suppliers, processors, and customers concurrently to ensure strong technical service
  • Utilize SPC and other data sets to create PPAPs/FMEAs
  • Oversee metallurgical engineers, quality technicians, claims specialists, and lab personnel
  • Create and implement inspection and testing criteria and ensure suppliers and processors maintain it
  • Track and resolve all defects
  • Initiate continuous improvement initiatives and maintain strong communication for alignment within the organization



MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • Technical Engineering Degree Required - Metallurgical Engineering STRONGLY PREFERRED
  • 5-10+ years of experience in a steel based manufacturing leadership role, automotive preferred
  • Strong working knowledge of IATF16949 standards - certification a plus
  • Continuous improvement mindset at small and large scale
  • Experience working with high profile customers, especially automotive OEMs
  • Financial Acumen associated with P&L/Cost centers
  • Six Sigma Experience- Belt Certification a plus
  • Ability to work with Sales, Suppliers, Outside Manufacturers/Processors, and customers
  • Willingness to travel (~20-25%) all within the Midwest

What's on Offer

  • Salary up to $175,000 depending on relevant experience
  • Relocation assistance to be considered
  • Annual bonus payout ~15%
  • Health/Medical/Dental/Vision coverage
  • 401k match
  • 2-3 weeks of PTO
  • Paid Holidays
  • More
Contact
Max Sinton
Quote job ref
JN-072026-7061523

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Quality, Technical
Industry
Industrial / Manufacturing
Location
Schererville
Contract Type
Permanent
Consultant name
Max Sinton
Job Reference
JN-072026-7061523