Field Service Engineer

nstallation & Commissioning
● Install, calibrate, and commission industrial control systems, tank gauging systems, instrumentation, valves, and mechanical fittings at customer sites worldwide.
● Follow technical specifications, blueprints, and installation procedures to ensure correct placement, alignment, and configuration of electrical and mechanical components.
● Perform system calibration, testing, and validation to confirm proper operation before customer acceptance.
● Document installation procedures, equipment settings, and commissioning results for customer records and compliance.

Troubleshooting & Repair
● Diagnose and resolve complex electrical and mechanical issues involving controls, instrumentation, electronics, valves, fittings, and mechanical systems.
● Perform field testing using electrical test equipment (multimeters, oscilloscopes, diagnostic tools) and mechanical analysis to identify root causes.
● Implement repairs, replacements, or recalibrations to restore systems to full operational capability.
● Provide remote troubleshooting support when on-site presence is not feasible, coordinating with engineering and technical teams as needed.

Customer Training & Support
● Conduct on-site and in-house training sessions on equipment operation, maintenance procedures, troubleshooting techniques, and regulatory compliance.
● Develop training materials, documentation, and technical guides tailored to customer needs and environments.
● Build long-term customer relationships by ensuring they are confident and capable of operating and maintaining systems independently.
● Respond promptly to customer inquiries, provide technical guidance, and escalate complex issues to engineering teams when required.

International Field Service & Travel
● Travel to customer sites internationally (up to 70% of the time) to provide installation, commissioning, maintenance, and support services.
● Manage logistics, schedule coordination, and travel planning to ensure efficient field operations and customer satisfaction.
● Adapt to diverse cultural, language, regulatory, and operational environments across wastewater, oil & gas, chemical, food & beverage, and pharmaceutical industries.
● Maintain professional representation of Cognesense and build strong customer relationships across international markets.

Documentation & Reporting
● Maintain accurate and detailed service records, work logs, maintenance reports, and field notes for all customer interactions and service activities.
● Document equipment specifications, configuration settings, calibration data, and any modifications made during service visits.
● Use service management software and systems to log work orders, capture field data, and communicate status to internal teams and customers.

Team Collaboration & Continuous Improvement
● Collaborate with engineering, sales, technical support, and operations teams to resolve complex issues and optimize field service delivery.
● Report installation defects, equipment issues, or design concerns to product engineering teams for resolution.
● Identify opportunities for process improvements, cost optimization, and enhanced service delivery.
● Stay current with product updates, technical developments, regulatory changes, and industry best practices.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.