Industrial Services Department Manager | Milwaukee Area

Reporting to senior operations leadership, the Lifting & Rigging Services Manager will oversee all service-related activities across multiple Wisconsin locations. The role combines operational leadership, team development, customer engagement, project coordination, and process improvement.
You will lead a team of service coordinators and field personnel responsible for inspection programs, equipment servicing, installations, rentals, quoting, scheduling, reporting, and customer support. Success will require balancing day-to-day execution with longer-term initiatives that improve efficiency, resource allocation, profitability, and customer satisfaction.
Key responsibilities include:

• Lead the daily operations of the inspection, rental, and field services function.
• Manage service coordinators, technicians, and support personnel while fostering accountability, engagement, and professional development.
• Partner closely with branch leadership and sales teams to align service capabilities with customer needs and growth objectives.
• Oversee project planning, resource allocation, scheduling, and workload management across multiple locations.
• Review and improve operational workflows to reduce bottlenecks, increase responsiveness, and support scalable growth.
• Ensure quotes, work orders, service documentation, certifications, and project records are completed accurately and efficiently.
• Coordinate labor, equipment, materials, subcontractors, and travel requirements for field projects.
• Serve as a key customer contact during project execution, ensuring clear communication and successful outcomes.
• Monitor departmental performance, staffing levels, backlog, utilization, and operational metrics.
• Recruit, train, and develop additional service personnel as the business grows.
• Promote a culture centered around safety, quality, customer service, and continuous improvement.
• Travel periodically between Wisconsin locations to maintain team alignment and operational consistency.

This position is primarily focused on leadership and operational management rather than personally performing field inspections or installations. The successful candidate will possess the technical knowledge needed to support the team, guide customers, and ensure projects are planned and executed effectively.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.