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Industrial - Techncal Service Manager - Dartmouth, MA

Dartmouth, Massachusetts Permanent USD110,000 - USD150,000 per year View Job Description
We are seeking an experienced Technical Service Manager to lead U.S. service operations for a growing industrial equipment manufacturer. This leadership role will oversee field service personnel, service processes, technical training, customer escalations, and cross-functional collaboration. The successful candidate will be responsible for enhancing service performance, improving customer satisfaction, and supporting the long-term growth of the organization.
  • Lead and develop a high-performing nationwide technical service.
  • Drive operational excellence, customer satisfaction, and continuous improvement.

About Our Client

Our client is an established manufacturer of highly engineered equipment serving commercial and industrial customers. Known for innovation, quality, and customer-focused solutions, the organization continues to invest in technology, service excellence, and employee development.

Job Description

Responsibilities:

  • Lead, mentor, and develop a national technical service team.
  • Establish and improve training programs, technical documentation, and service procedures.
  • Foster a positive, collaborative, and performance-driven team environment.
  • Gather, analyse, and report on service data, trends, and recurring technical issues.
  • Partner with engineering, quality, sales, and operations teams to identify and implement corrective actions.
  • Manage customer escalations and ensure timely, effective issue resolution.
  • Coordinate inventory planning and service parts forecasting with supply chain teams.
  • Drive continuous improvement initiatives across service operations.
  • Communicate with customer leadership teams, including manager and director-level contacts.
  • Monitor and improve key service performance indicators, including response times, resolution metrics, service documentation, and customer satisfaction.
  • Support field activities and travel to customer sites as required.



MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Ideal Candidate:

  • Proven experience leading technical service or field service teams.
  • Bachelor's degree in Mechanical Engineering or a related technical discipline.
  • Working knowledge of mechanical, electrical, and software-based systems.
  • Strong leadership experience including coaching, performance management, succession planning, and employee development.
  • Excellent troubleshooting, analytical, and problem-solving abilities.
  • Strong customer-facing communication and relationship management skills.
  • Experience working with service metrics, reporting, and performance improvement initiatives.
  • Knowledge of regulatory and safety standards within an industrial environment.
  • Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
  • Fluent English communication skills; additional language skills are advantageous.
  • Ability and willingness to travel throughout the United States.

What's on Offer

What's To Offer:

  • Opportunity to lead a national service organisation with a significant impact on business performance.
  • Collaborative environment with direct access to engineering, quality, and leadership teams.
  • Career growth within an innovative and technology-driven manufacturing company.
  • Competitive compensation package and benefits program.
  • A culture focused on continuous improvement, quality, and customer success.
Contact
Josephine Belcher
Quote job ref
JN-082026-7089450

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Operations Management
Industry
Industrial / Manufacturing
Where
Dartmouth
Contract Type
Permanent
Consultant name
Josephine Belcher
Job Reference
JN-082026-7089450
 

Michael Page is an inclusive employer. We want to make sure you have everything you need to perform at your best throughout our hiring process, so please let us know if there is anything we can do to support with your application or interview.