IT Operations Service Desk Manager (Contract to Hire)

• Lead and develop the North American IT Operations team, ensuring exceptional service delivery and SLA compliance.
• Oversee Service Desk, End User Support, and Application Support functions.
• Manage incident resolution, problem management, and continuous improvement initiatives using ITIL/ITSM practices.
• Support and optimize core business platforms including Microsoft 365, ServiceNow, Adobe, Concur, Oracle NetSuite, Salesforce, and collaboration technologies.
• Partner with business leaders to deliver secure, scalable, and user-focused technology solutions.
• Drive regional IT projects and strategic initiatives across infrastructure, cloud, cybersecurity, and workplace technology.
• Manage local vendor relationships, procurement activities, and service providers.
• Ensure operational resilience, compliance, and alignment with business objectives.
• Identify opportunities to improve processes, tools, and user experience across the IT environment.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.