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IT Service Desk Analyst

New York, New York Temporary USD60 - USD70 per hour View Job Description
We are seeking an experienced IT Service Desk Analyst to provide Level 1 and Level 2 support across a global corporate environment. This role combines end-user support, infrastructure troubleshooting, and collaboration with internal teams and external vendors to deliver exceptional IT services
  • Gain hands-on exposure to enterprise IT infrastructure & projects
  • Work across modern Microsoft, networking, and cloud technologies

About Our Client

Our client is a globally recognised institutional investment management organisation with a strong international presence and a reputation for innovation, operational excellence, and long-term growth. Supporting over 800 employees worldwide, the business invests heavily in technology and provides a collaborative, people-focused environment where employees can develop their skills and make a meaningful impact.

Job Description

Provide Level 1 and Level 2 Service Desk support across desktop, server, and end-user environments.

Manage incidents and service requests through ServiceNow, ensuring SLA targets are met.

Deliver onsite and remote support to employees across North America and international offices.

Troubleshoot and resolve issues involving Windows, Office 365, Microsoft Teams, VPN, Citrix, and collaboration technologies.

Support voice and video conferencing platforms including Webex, Cisco Jabber, and Microsoft Teams.

Perform user account administration, hardware/software deployments, and asset management activities.

Investigate technical infrastructure issues and coordinate with specialised IT teams when required.

Liaise with external technology vendors and managed service providers to resolve incidents efficiently.

Contribute to continuous improvement initiatives, knowledge sharing, and IT service enhancements.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

5-7 years of experience in IT Desktop Support or Service Desk environments.

Strong knowledge of Windows 10, Windows Server, Microsoft Office, Office 365, Microsoft Teams, and ServiceNow.

Experience supporting remote users, VPN technologies, Citrix, and collaboration platforms.

Exposure to networking technologies, Active Directory, SCCM, SharePoint, MDM, or security technologies is advantageous.

Excellent communication and stakeholder management skills, with the ability to support senior executives.

Strong troubleshooting, problem-solving, and customer service capabilities.

IT-related qualification and/or Microsoft, CompTIA, or ITIL certifications preferred.

Location: New York, NY.

Working Pattern: Hybrid working environment (3 to 4 days a week in Midtown Manhattan)

What's on Offer

Competitive salary package commensurate with experience.

Opportunity to join a respected global investment management organisation.

Exposure to enterprise-scale technology environments and international operations.

Collaborative culture focused on continuous improvement and professional development.Employment Type: Contract to hire.

Salary: $60-$70 an hour depending on experience.

Contact
Pippa Susskind
Quote job ref
JN-082026-7093573

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Financial Services
Where
New York
Contract Type
Temporary
Consultant name
Pippa Susskind
Job Reference
JN-082026-7093573
 

Michael Page is an inclusive employer. We want to make sure you have everything you need to perform at your best throughout our hiring process, so please let us know if there is anything we can do to support with your application or interview.