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Program Manager - Chelmsford, MA

Chelmsford, Massachusetts Permanent USD90,000 - USD150,000 per year View Job Description
An exciting opportunity for an experienced Program Manager to oversee strategic customer accounts and ensure the successful delivery of products, services, and business objectives. This role offers broad cross-functional exposure, customer-facing responsibility, and the chance to drive operational excellence in a fast-paced manufacturing environment.
  • Own key customer programs with end-to-end business impact.
  • Join a collaborative team with strong growth opportunities!

About Our Client

Our client is a well-established manufacturing and supply chain organization supporting complex customer programs across multiple industries. With a reputation for operational excellence, quality, and customer service, the company partners closely with customers to deliver critical products and solutions on time and to the highest standards.

Job Description

The Program Manager will:

  • Manage day-to-day customer programs and act as the primary point of contact for assigned accounts.
  • Coordinate cross-functional teams to ensure customer requirements are met across operations, engineering, purchasing, and production functions.
  • Monitor order status, delivery schedules, and customer demand requirements to ensure product availability and on-time delivery.
  • Communicate program updates, risks, and performance metrics to customers and internal stakeholders.
  • Build and strengthen long-term customer relationships while identifying opportunities for business growth.
  • Lead the resolution of customer issues and develop practical solutions to operational challenges.
  • Ensure projects and programs are delivered on schedule and within agreed budget parameters.
  • Conduct customer reviews, business updates, site visits, and quarterly performance meetings.
  • Manage account-related financial exposures including inventory liabilities, pricing variances, forecasts, and backlog activities.
  • Drive continuous improvement initiatives that enhance customer satisfaction and business performance.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Program Manager should have the following qualifications:

  • Bachelor's degree or equivalent combination of education and experience.
  • At least 5 years of experience managing projects, programs, or customer accounts within a manufacturing, engineering, or production environment.
  • Strong customer-facing experience with the ability to build credibility and trusted relationships.
  • Excellent organizational and project management capabilities.
  • Proven ability to work effectively in a fast-moving, multi-priority environment.
  • Strong problem-solving skills with the ability to develop creative, customer-focused solutions.
  • Knowledge of manufacturing operations, supply chain, purchasing, engineering, or production processes.
  • Experience using ERP systems and business management tools.
  • Exceptional verbal and written communication skills.
  • Collaborative leadership style with the ability to influence cross-functional teams.
  • Experience within contract manufacturing, defense, aerospace, or international manufacturing environments is advantageous.

What's on Offer

  • Competitive compensation
  • Comprehensive benefits package
  • Full health insurance including medical, dental and vision
  • Generous PTO
  • 11 paid holidays
  • Great company culture with room for career growth
  • Exposure to advanced manufacturing technologies, automation, and process improvement initiatives.
  • Opportunity to lead meaningful projects that deliver measurable operational improvements.

If you are interested, apply today for immediate consideration!

Contact
Brittany Schumann
Quote job ref
JN-112026-7140655

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Production, Manufacturing
Industry
Industrial / Manufacturing
Where
Chelmsford
Contract Type
Permanent
Consultant name
Brittany Schumann
Job Reference
JN-112026-7140655
 

Michael Page is an inclusive employer. We want to make sure you have everything you need to perform at your best throughout our hiring process, so please let us know if there is anything we can do to support with your application or interview.