Quality Engineer - Medical Device Manufacturer

Device and Complaint Investigation

• Investigate and manage product complaints involving capital equipment, disposable products, serviced devices, field reports, and customer-reported issues while ensuring compliance with quality and regulatory requirements.
• Partner with Customer Support, Engineering, Manufacturing, Quality, and other cross-functional teams to assess complaints, determine investigation scope, prioritize risk, and involve suppliers when necessary.
• Escalate critical safety concerns, major quality issues, and investigation roadblocks to appropriate stakeholders in accordance with established procedures.
• Support regulatory reporting evaluations by maintaining thorough documentation and providing technical data needed for Quality and Regulatory decision-making.
• Maintain accurate, complete, and audit-ready complaint records, including investigation findings, root cause analysis, classifications, corrective actions, and customer communications.
• Ensure complaint investigations are closed in a timely manner and linked to risk management, CAPA, trend analysis, and continuous improvement initiatives.

CAPA & Continuous Improvement

• Lead or support Corrective and Preventive Action (CAPA) activities resulting from complaint investigations and identified quality trends.
• Drive escalations for issues requiring improvements to products, processes, suppliers, servicing, labeling, design, or quality systems.
• Analyze complaint, CAPA, nonconformance, supplier, and post-market data to identify opportunities for quality and operational improvements.

Review Boards & Performance Metrics

• Evaluate complaint, service, repair, and failure data to identify recurring issues, emerging risks, and adverse quality trends.
• Develop and report KPI metrics for Complaint Review Boards, CAPA Reviews, Management Reviews, Quality System Reviews, and audit support activities.
• Coordinate and lead Complaint Review Board meetings, including preparation of presentations, trend analyses, action items, and escalation summaries.
• Support CAPA Review Board activities by tracking progress, effectiveness, priorities, aging actions, and cross-functional follow-up requirements.

Risk Management & Quality Systems

• Assess complaint and CAPA outcomes for their impact on product risk profiles, hazard analyses, risk controls, and benefit-risk evaluations.
• Document and communicate findings that may require updates to risk management files, post-market surveillance activities, and quality system documentation.
• Participate in internal and external audits, regulatory inspections, and management review activities to support ongoing compliance and quality excellence.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.