Quality Manager | Metal Fab

• Direct the Quality team (inspectors, technicians, engineers) through prioritization, coaching, and accountability.
• Balance workload across the Quality team to ensure efficiency and avoid bottlenecks.
• Train team members on quality standards, tools, and problem-solving methods (e.g., root cause analysis, CAPA, PPAP).
• Encourage team members to identify process improvements and implement solutions.
• Drive corrective and preventive action systems (CAPA) to resolve customer complaints and systemic issues.
• Encourage ownership of quality processes, audits, and corrective actions.
• Collaborate with operations and engineering on root cause analysis, continuous improvement, and defect reduction.
• Establish performance standards, procedures, and audit controls that meet business and customer requirements.
• Develop and maintain KPIs for quality performance; report regularly to division leadership.
• Organize and promote company-wide quality improvement efforts.
• Partner with customers, suppliers, and internal business units to resolve issues. Travel to customer, supplier, and internal business unit sites may be required when necessary.
• Lead internal audits as well as second- and third-party audits.
• Support the team for all new product introductions and engineering changes to verify quality documentation is correct and assist with NPI signoff.
• Participate in team meetings, document action items, and keep the team aware of customer concerns.

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