Salesforce Systems Administrator

The IT Systems Analyst - Salesforce will provide day-to-day Salesforce support, administration and technical troubleshooting while helping drive continued improvements to the platform.

Key responsibilities include:

• Provide Salesforce application support, troubleshooting system failures, discrepancies and user issues.
• Perform Salesforce administration and configuration to support users' day-to-day activities.
• Create and maintain Salesforce reports and dashboards.
• Troubleshoot technical issues across Salesforce, integrations and connected applications.
• Carry out root cause analysis and implement sustainable solutions to recurring issues.
• Work with business stakeholders to gather and refine requirements and deliver appropriate solutions.
• Identify, cleanse and load datasets into Salesforce while maintaining strong data quality and governance standards.
• Manage incidents and service requests in line with established IT processes.
• Partner with internal technology teams and external vendors to resolve issues and support enhancement requests.
• Conduct configuration enhancements and deployments throughout the delivery lifecycle.
• Provide ad hoc training and guidance to Salesforce users.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.