Technical Service Manager - Print Finishing - Plymouth, MA

• Lead and develop the national technical service organization.
• Manage field service personnel, technical support activities, and service operations.
• Improve service procedures, documentation, training programs, and technical knowledge resources.
• Monitor service performance metrics, response times, and customer satisfaction.
• Analyze service trends and recurring equipment issues.
• Drive root cause investigations and corrective action initiatives.
• Coordinate communication between Service, R&D, Quality, Sales, and Supply Chain teams.
• Support inventory planning and spare parts forecasting based on field service data.
• Manage customer escalations and ensure timely resolution of critical issues.
• Develop and maintain technical service KPIs and reporting systems.
• Lead continuous improvement initiatives focused on service quality and operational efficiency.
• Build strong relationships with customers and channel partners.
• Present technical and business updates to internal and external stakeholders.
• Maintain awareness of regulatory, safety, and quality requirements.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.