Customer Service Rep - Orange County - Med Device

Key Responsibilities

• Process customer purchase orders received through phone, email, and online portals using CRM and ERP systems.
• Manage the end-to-end sales order process from order receipt through shipment, delivery, and installation coordination.
• Respond to customer and distributor enquiries regarding order status, products, pricing, shipping, account information, and services.
• Investigate and resolve order discrepancies, shipment issues, returns, credits, replacements, and billing concerns.
• Coordinate with Sales, Operations, Production, Shipping, Materials, Finance, Service, and Commercial teams to ensure timely order fulfilment.
• Maintain accurate customer, account, quote, opportunity, and order information within business systems.
• Validate pricing, payment terms, product selections, accessories, and shipping requirements.
• Prepare pro forma invoices and support payment follow-up activities in partnership with Finance.
• Manage standing orders and assist with quote renewals and customer account activities.
• Provide first-level product and service support using available training and internal resources.
• Support sales administration activities, customer opportunities, and lead management processes.
• Track return authorisations, replacements, credits, and customer service requests to completion.
• Communicate customer updates, escalations, and order status information to relevant stakeholders.
• Identify process improvement opportunities to enhance efficiency, accuracy, and customer satisfaction.
• Participate in team meetings, training programmes, and continuous improvement initiatives.
• Ensure compliance with company policies, quality procedures, and documentation requirements.
• Perform additional customer service, operational, and administrative duties as required.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.