Save Job Back to Search Job Description Summary Similar JobsWork for a global medical device manufacturerJoin a company making a real difference with excellent benefitsAbout Our ClientThe company is a leading medical device manufacturer with multiple locations across the world, and an office HQ in Beverly, MA. They make a real difference in their field, and they're currently rapidly growing their IT division. They have fantastic benefits and offer candidates an excellent long-term career opportunity!Job DescriptionThe IT Administrator's responsibilities will include but not be limited to:Support day‑to‑day IT operations for the facilities and teams in the Boston area, ensuring availability, reliability, and performance of systems and services.Act as the primary IT liaison for offices within the region where there are no dedicated IT staff, and as a backup IT liaison for other sites within the region - coordinating regional needs, priorities, and issue resolution with global IT teams and service providers.Facilitate communication and coordination between business stakeholders, global IT, regional vendors, and IT counterparts during interim and transitional periods.Support interim IT operating models associated with divestiture activities, including shared systems, transitional services, and evolving ownership or responsibility boundaries.Assist with system separation, access changes, infrastructure transitions, and documentation related to divestiture and resource transitions.Provide 2nd and 3rd line technical support for end users across the Americas regions, including endpoints, collaboration platforms, identity and access services, network, security, and core business applications.Partner with managed service providers delivering service desk, infrastructure, endpoint, and security services to ensure effective escalation, resolution, and service quality.Build and maintain strong working relationships with business leaders, site operations, and functional stakeholders.Maintain accurate documentation of infrastructure, systems, processes, and regional IT practices, including both interim and target‑state operating models.Contribute operational insights, risk identification, and improvement recommendations to global IT leadership as part of continuous improvement efforts.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantThe IT Administrator will have the following experience:Bachelors Degree in Information Systems, Information Technology, Computer Science OR relevant experience3+ years (ideally 5+) IT Administration, infrastructure operations, or end user support experienceExperience supporting multiple offices and geographically distributed teams across multiple time zonesExperience working for a Managed Service Provider (MSP) is HIGHLY preferred (either currently or in a previous position)Strong foundation in IT infrastructure is a mustSolid understanding of IT Service Management principlesMedical Device industry experience (or similar highly regulated industry experience) is preferredExcellent communication both written and verbal is a mustWhat's on OfferIncluded in the compensation package:Base salary ranging from $90k-$120kAnnual bonus target (5% of base compensation)15 Days PTOHybrid work schedule (3-4 days on-site in Beverly, MA, long-term 1-2 days on-site)Full Benefits (Medical, Dental, PTO, Matching 401k)Excellent growth opportunityContactJoshua KerslakeQuote job refJN-082026-7092006Job summarySectorInformation TechnologySub SectorSystems AdministrationIndustryTechnology & TelecomsWhereBeverlyContract TypePermanentConsultant nameJoshua KerslakeJob ReferenceJN-082026-7092006
