Lead Service Engineer - Healthcare - New York

• Lead end-to-end deployment of environmental monitoring systems across healthcare and regulated client environments, from initial installation through ongoing optimization and support.
• Take ownership of onsite installations, configuration, and commissioning of monitoring systems utilizing LoRa, Wi-Fi, and Ethernet connectivity.
• Serve as the primary technical point of contact for assigned clients, building strong relationships and establishing trust through responsive, proactive communication.
• Ensure systems are installed correctly, fully operational, and performing reliably before transitioning them to daily client use.
• Deliver hands-on training to client personnel, empowering them to confidently operate, manage, and troubleshoot their monitoring systems.
• Independently diagnose and resolve technical issues, minimizing downtime and ensuring seamless system performance.
• Proactively monitor system health, identify potential issues, and implement solutions that support long-term reliability.
• Identify opportunities to enhance existing deployments, expand system capabilities, and introduce additional solutions that meet evolving client needs.
• Maintain detailed documentation of installations, system configurations, troubleshooting activities, and ongoing service engagements.
• Independently coordinate field operations, including travel, scheduling, project prioritization, and onsite execution across the New York territory.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.