Quality Assurance Manager

• Oversee customer complaints, ensuring timely response, investigation, and effective corrective and preventive actions (CAPA)
• Manage sample intake, tracking, and documentation to ensure accuracy, traceability, and compliance
• Maintain and improve Quality Management Systems (QMS), including HACCP, CAPA, change control, and continuous improvement initiatives
• Collaborate cross-functionally with internal teams to align on customer expectations, audits, and quality standards
• Support and facilitate customer audits, including warehouse and documentation reviews
• Develop and implement best-in-class quality processes and standards
• Author, review, and maintain Standard Operating Procedures (SOPs)
• Support implementation and maintenance of certifications such as ISO, BRC, and GMP programs
• Partner with commercial teams on product qualification, including specifications and testing alignment
• Provide guidance and training on regulatory requirements and upcoming changes
• Support compliance efforts related to FSMA, supplier verification, and GMP standards
• Stay current on industry trends, regulatory updates, and best practices

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Michael Page will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.