Tech Support Engineer (Spanish Speaking)

Location: McLean, VA (On-Site 5 Days per Week)

Employment Type: Contract

Work Authorization: No sponsorship available. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.

Language Requirement: Bilingual Spanish and/or Portuguese strongly preferred.

• Provide Tier 1 and Tier 2 support for macOS devices, applications, and related technologies.
• Troubleshoot hardware, software, networking, and user access issues.
• Support onboarding, offboarding, device deployment, and asset management processes.
• Collaborate with developers and technical teams to understand application requirements and resolve issues efficiently.
• Assist with automation initiatives and process improvements using scripting or other technical tools.
• Document procedures, solutions, and support activities.
• Work collaboratively within a larger IT organization, escalating issues and leveraging internal resources when appropriate.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.