VP of Global Services - OEM Manufacturing

• Developing and executing a global service strategy aligned with business growth and customer success objectives.
• Leading worldwide field service, technical support, training, professional services, and aftermarket operations.
• Building and standardising scalable service delivery models across multiple regions and customer segments.
• Driving improvements in equipment uptime, service responsiveness, reliability, and customer satisfaction.
• Establishing performance metrics, operational dashboards, and service excellence programmes.
• Managing service revenue, profitability, forecasting, budgeting, and overall financial performance.
• Expanding recurring service offerings, support contracts, and aftermarket growth opportunities.
• Optimising workforce planning, resource utilisation, dispatch processes, and technical support functions.
• Leveraging connected equipment data, analytics, automation, and remote support capabilities to improve service outcomes.
• Partnering with commercial, product, operations, and regional leadership teams to enhance the customer experience.
• Developing service delivery standards, training programmes, and performance expectations for channel and service partners.
• Building, coaching, and retaining a high-performing global leadership team while fostering a culture of accountability and continuous improvement.

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