Client Services Specialist

• Maintain the highest level of professionalism when interacting with lawyers, clients, staff, and visitors who require conference center and other services.
• Answer, screen, direct, and place telephone calls and direct lawyers, clients, staff, and visitors to appropriate destinations.
• Maintain a hospitality/concierge style level of service in the Conference Center in order to assist with lawyers, staff, clients, and visitor needs.
• Schedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference center.
• Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation, and enter the information into EMS.
• Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements.
• Track, change, and coordinate visitor offices.
• Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurant, travel, and lodging.
• Respond to all requests in an accurate and timely manner.
• Develop excellent working relationships with lawyers, staff, and clients.
• Ensure guest registration is complete for each visitor.
• Maintain workplace security by issuing, checking, and collecting visitor badges.
• Scan, copy, print, mail, and complete other administrative tasks

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.