CRM Support Specialist

• User Training and Support: Deliver training and ongoing support for CRM users, ensuring they can effectively use system tools and features
• Release Support: Develop and maintain release documentation, guides, and videos while providing ongoing functional training such as feature updates and office hours
• User Feedback Management & Insights: Gather and analyze user feedback from chats, user communities, usage data, and support tickets to identify trends and recommend improvements
• Inquiry Management: Triage and manage support tickets to ensure timely resolution, collaborating with cross-functional teams on more complex issues
• New User Onboarding: Support onboarding by coordinating system setup, access, documentation, and training for new users
• Support & Usage Metrics Analysis: Track and report on support and usage metrics to evaluate performance and identify opportunities to improve support, documentation, and training

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. MPI encourages applications from minorities, women, the disabled, protected veterans, and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.