Save Job Back to Search Job Description Summary Similar JobsLead and develop a team responsible for customer operationsPartner closely with Sales, Planning, Manufacturing, Supply ChainAbout Our ClientOur client is a global leader in advanced power technology, supplying innovative solutions to customers across high‑reliability and high‑performance markets. They are seeking a Customer Operations Manager to lead customer‑facing operational activities and ensure best‑in‑class service delivery across order management, fulfilment, and cross‑functional execution.Job DescriptionLead and develop a team responsible for customer operations, including order management, customer communication, and issue resolutionAct as the primary escalation point for customer‑related operational matters, ensuring timely and effective resolutionPartner closely with Sales, Planning, Manufacturing, Supply Chain, and Engineering to support customer demand and delivery commitmentsOwn and improve end‑to‑end order fulfilment processes, from order entry through shipment and invoicingMonitor and analyse key performance metrics (OTD, backlog, lead times, service levels) and drive corrective actions where neededSupport customers through complex product lifecycles, including NPI, ramp, and sustaining phasesDrive process improvements, standardisation, and system optimisation to enhance customer experience and operational efficiencyPrepare and present regular updates to leadership on customer performance, risks, and opportunitiesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantBachelor's degree in Business, Operations, Supply Chain, or a related discipline7+ years of experience in customer operations, order management, supply chain, or related operational rolesPrior people‑management experience, with a demonstrated ability to coach and develop teamsExperience working in a manufacturing or technology‑driven environment (semiconductor, electronics, or industrial preferred)Strong understanding of ERP/MRP systems and data‑driven decision makingProven ability to manage competing priorities in a fast‑paced, cross‑functional environmentExcellent communication skills, with confidence engaging both internal stakeholders and external customersWhat's on OfferHigh visibility role with meaningful impact on customer satisfaction and business performanceOpportunity to lead a critical function within a technically advanced, growth‑oriented organisationCollaborative culture with strong cross‑functional partnershipCompetitive compensation and benefits packageContactMegan FloorQuote job refJN-052026-7021743Job summarySectorSalesSub SectorInside SalesIndustryIndustrial / ManufacturingLocationLowellContract TypePermanentConsultant nameMegan FloorJob ReferenceJN-052026-7021743
