Customer Service Coordinator

• Respond to customer inquiries promptly and professionally via phone, email, or other communication channels.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and update the database as needed.
• Provide product or service information to customers and assist with troubleshooting.
• Identify and escalate priority issues to the appropriate team members.
• Ensure customer satisfaction by following up on unresolved issues.
• Assist with administrative tasks as required by the department.
• Manage phone lines, event inboxes, and live chat during working hours to ensure all queries are answered swiftly, informatively, and politely.
• Review pass applications and eligibility for our special criteria pass types such as Start-Ups, Investors, Retailers.

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• You'll support department initiatives and projects, for example, elevating the on-site customer experience. This could include supporting our loyalty recognition initiative, contributing to customer onboarding emails, webinars and dedicated web pages for FAQs.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.