Financial Services Specialist - 6 Month Contract

• Handle customer phone and email inquiries related to invoices, account balances, online payments, autopay, payment status, and payment portal questions.
• Assist customers with basic navigation of the payment tool and provide guidance on online invoice payment and autopay enrollment.
• Support customers through the transition to a new integrated payment solution by clearly explaining process changes and available payment options.
• Identify customer billing or payment concerns and work toward timely resolution or escalation.
• Collaborate with Financial Services, Customer Experience, Billing, Credit, Sales, and Operations teams to resolve customer inquiries.
• Accurately process customer requests, payment-related updates, account notes, and follow-up items.
• Document all customer interactions, actions taken, and resolutions in a timely and accurate manner.
• Manage challenging customer situations with professionalism, patience, and empathy.
• Escalate recurring customer concerns, adoption barriers, technical issues, or process challenges to appropriate internal teams.
• Support billing reviews, accounts receivable follow-up, payment reconciliation, credit hold inquiries, and related financial services activities.
• Adapt to process changes, training updates, and evolving customer needs.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.