Save Job Back to Search Job Description Summary Similar JobsThis role offers a strong foundation for long-term advancement.Leading brand in the industry. Strong recognition and market advantage.About Our ClientOur client is a well-established manufacturer and distributor serving critical industries that rely on safe, reliable lifting, rigging, and material-handling solutions. With a long history of innovation and a growing national footprint, the organization partners with customers across construction, utilities, infrastructure, industrial manufacturing, marine, and related sectors.The company is continuing to invest in its commercial organization and expand its market presence, creating opportunities for employees to grow their careers alongside the business. Employees benefit from exposure to both technical products and customer-facing responsibilities, making this an excellent environment for individuals interested in long-term career development.Job DescriptionReporting directly to the Branch Manager, the Inside Sales Representative will serve as a primary point of contact for customers while providing critical support to the branch's outside sales team.Key responsibilities include:Respond to customer inquiries regarding products, pricing, availability, and lead timesGenerate quotations and follow up on sales opportunitiesProcess customer purchase orders accurately and efficientlyCoordinate with operations and production teams to ensure timely order fulfillmentSupport outside sales representatives with administrative and account management activitiesMaintain customer records and sales documentation within internal systemsResolve customer questions and service-related issues in a professional and timely mannerTrack order status and proactively communicate updates to customersBuild strong relationships with existing customers while identifying opportunities to expand businessAssist with branch initiatives aimed at improving customer satisfaction and operational efficiencyServe as a trusted resource for customers requiring technical product support and order guidanceMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantRequired Qualifications:Previous experience in inside sales, customer service, customer support, sales administration, or order managementStrong communication and relationship-building skillsExperience entering and managing purchase orders and customer transactionsExcellent organizational skills with strong attention to detailAbility to prioritize multiple tasks in a fast-paced environmentProficiency with Microsoft Office and CRM/ERP systemsCustomer-first mindset with a proactive approach to problem solvingPreferred Qualifications:Experience supporting industrial, manufacturing, distribution, construction, or technical product environmentsExposure to material handling, lifting products, industrial equipment, safety products, or related industriesExperience partnering with field sales teamsMechanical aptitude or the ability to learn technical product specificationsWhat's on OfferOpportunity to join a financially stable and growing organization serving essential industriesDirect exposure to both sales and operational functions within the businessComprehensive training on products, applications, and industry best practicesHigh visibility within a small branch environment where contributions are recognizedCollaborative team culture with strong support from branch leadershipLong-term career development opportunities across sales, operations, and leadership pathwaysChance to work with customers on projects that support critical infrastructure and industrial applicationsFull-time position based in Norwood, MassachusettsInterested? Apply today.ContactMolly HughesQuote job refJN-102026-7131966Job summarySectorSalesSub SectorInside SalesIndustryIndustrial / ManufacturingWhereNorwoodContract TypePermanentConsultant nameMolly HughesJob ReferenceJN-102026-7131966
