IT Service Desk Analyst - Norwood, Greater Boston - Up to $90k

The successful IT Service Desk Analyst will be responsible for:

• Customer Support - you will be the first point of contact for IT requests and will be contacted by teams, email, phone or simply by someone walking up to you in the office and asking for help!
• Incident Request & Tracking - you will log tickets accurately with a clear plan. Organization and diligence is key, and you will be able to balance tasks and also clearly communicate and explain how long each task will take and why.
• Technical Support - everything from password resets, account unlocks, Multi-Factor Authentication issues, set-up and recovery. Basic Active Directory tasks including account verification, and also new hire on boarding and leaver offboarding. This will include laptop setup, account creation/deactivation and equipment collection.
• Endpoint & Hardware Support - Laptops, docking stations, mobile devices (iOS and Android)
• Microsoft 365 & Collaboration - Outlook, Teams, OneDrive, SharePoint
• Manufacturing Site Support - Onsite support for shop floor environments and manufacturing application issues (ERP, MES)

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.