Lead Service Engineer

Deliver reliable system deployments across client environments.
Lead installation, support, and technical oversight to ensure customer success.

About Our Client

Our client provides advanced monitoring and technology solutions within regulated healthcare environments. They specialize in delivering reliable systems that support critical operations, with a strong focus on quality, customer experience, and long-term performance. Their culture emphasizes ownership, accountability, and delivering high-impact solutions across complex environments.

Job Description

Own end-to-end system delivery from deployment through ongoing support and optimization.
Perform onsite installation, configuration, and commissioning of monitoring systems using LoRa, Wi-Fi, and Ethernet.
Serve as the primary technical point of contact, ensuring clear and professional communication with clients.
Train client personnel on system operation, troubleshooting, and best practices to drive adoption.
Diagnose and resolve technical issues to minimize downtime and reduce repeat service visits.
Monitor system performance and implement improvements to ensure long-term reliability.
Maintain accurate documentation of installations, configurations, and service activities.
Plan and manage field work independently, including scheduling, travel, and prioritization.
Build strong relationships with client stakeholders and proactively identify opportunities for system expansion or improvement.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

3+ years of experience in installation, field engineering, or technical service roles.
Strong hands-on experience with system installation, configuration, and troubleshooting.
Working knowledge of networking (PCs, devices, and connectivity) and use of hand tools.
Ability to communicate technical information clearly to non-technical users.
Experience working independently in field-based environments with strong organizational skills.
Willingness to travel approximately 40-50% to client sites.
Familiarity with regulated industries (pharma, medical device, or FDA environments) is a plus.
Associate's or Bachelor's degree in a technical field preferred.