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Order Management Coordinator

Manhattan, New York Temporary USD30 - USD34 per hour Hybrid working View Job Description
The Order Management Coordinator is responsible for the day-to-day management and execution of customer orders from receipt through delivery and invoicing. This role will manage both EDI and manual orders within SAP S/4HANA, proactively resolve order exceptions, and partner cross-functionally to ensure orders are processed accurately and on time.
  • Hands on SAP S/4HANA order management role.
  • Opportunity to work for a well-recognized personal care brand.

About Our Client

Our client is a well-recognized personal care brand with a HQ in New York City.

The team are in the office 3 times per week in Midtown Manhattan.

Job Description

  • Manage customer orders from receipt through fulfillment, delivery, and invoicing.
  • Receive, review, and process EDI and manual customer purchase orders.
  • Create, maintain, and manage sales orders in SAP S/4HANA Public Cloud.
  • Review SAP incompletion logs and resolve issues related to pricing, customer/master data, material data, delivery dates, shipping information, and other required fields.
  • Validate customer pricing, quantities, requested delivery dates, ship-to information, and other requirements against customer purchase orders.
  • Manage order changes, cancellations, and customer requests.
  • Monitor inventory availability and partner with Planning and Supply Chain teams to resolve shortages and supply constraints.
  • Manage order exceptions, including substitutions, pricing discrepancies, delivery blocks, freshness requirements, and customer-specific requirements.
  • Proactively monitor open orders and identify risks that could impact customer service, revenue, or on-time delivery.
  • Identify system issues and escalate potential SAP or EDI defects.
  • Participate in SAP testing, system enhancements, and process improvement initiatives as needed.



MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

  • 1-2+ years of experience in Order Management, Customer Service, Sales Operations, Customer Supply Chain, or Logistics.
  • Hands-on SAP S/4HANA experience is required.
  • Experience managing EDI and manual customer orders preferred.
  • Working knowledge of EDI transactions is a plus.
  • Strong attention to detail and ability to identify and resolve order discrepancies.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to manage multiple customers, orders, and priorities simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency in Excel and Microsoft Office.
  • Experience with retailers, 3PLs, or consumer products companies preferred.
  • Beauty, retail, or CPG experience is a plus.
  • Bachelor's degree preferred or equivalent relevant experience.

What's on Offer

  • 3-6 month contract starting ASAP.
  • Hybrid working in Midtown Manhattan.
  • Modern office with free amenities.
  • $30-$34 per hour dependent on experience.
Contact
Lauren Messias
Quote job ref
JN-092026-7095378

Job summary

Sector
Procurement & Supply Chain
Sub Sector
Inventory Management
Industry
FMCG (Fast Moving Consumer Goods)
Where
Manhattan
Contract Type
Temporary
Consultant name
Lauren Messias
Job Reference
JN-092026-7095378
Job Nature
Hybrid working
 

Michael Page is an inclusive employer. We want to make sure you have everything you need to perform at your best throughout our hiring process, so please let us know if there is anything we can do to support with your application or interview.