Account Manager - Marketing Software (Remote)

• Own and grow a portfolio of existing enterprise accounts, consistently achieving and exceeding retention and expansion targets (90%+).
• Develop and execute strategic account plans to uncover growth opportunities and increase solution adoption.
• Identify, qualify, and close upsell and cross‑sell opportunities by deeply understanding client challenges and aligning solutions to business objectives.
• Act as a trusted advisor, delivering value through industry insight, product knowledge, and a consultative engagement style.
• Lead client conversations end‑to‑end, including renewals, negotiations, and expansion discussions across multiple stakeholder groups.
• Collaborate cross‑functionally with marketing, product, and customer success teams to ensure seamless delivery and client satisfaction.
• Maintain accurate pipeline management and forecasting using CRM tools.
• Monitor market trends and competitive activity to proactively identify new opportunities.
• Represent the voice of the customer internally, contributing to product and go‑to‑market improvements.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.