Customer Success Leader - NYC

Responsibilities:

• Provide strategic and people leadership to a team of Customer Success Managers, driving performance through expert coaching, capability building, and operational excellence.
• Lead execution across the CS organization to consistently exceed retention, expansion, and customer growth objectives.
• Design and execute scalable, proactive engagement strategies to address adoption gaps, reduce churn risk, and maximize long-term customer value.
• Work in close partnership with Sales and senior leadership to develop account strategies and conduct executive-level customer reviews.
• Serve as a key contributor and presenter in cross-functional business reviews, ensuring alignment on customer health, strategic priorities, and Customer Success initiatives.
• Take ownership of strategic account retention forecasting, ensuring visibility into risks, mitigation efforts, and outcomes.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.